What if we cannot convert your file?

What if we cannot convert the data in full?

Even after tens of thousands of conversions, occasionally our automated software receives a file that cannot pass our Quality Assurance checks. It is a very low percentage of files but does mean we cannot provide our usual transactional history service.

We will advise if unable to complete your conversion. In these instances, we may offer a $0 balances conversion without transactions.

The reasons for being unable to convert vary but include:

  • non-standard accounting practices in the source data
  • “weird stuff” that is not human eye legible source software
  • database corruption in the source.