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Privacy Policy

 


    1. INTRODUCTION
      1. This privacy policy sets out how Jet Convert Pty Ltd ABN 70149977784 (referred to in this privacy policy as we, us or our) collects, holds, uses and discloses personal information.
      2. We provide accounting data conversion, migration and related services through our websites, including www.jetconvert.com and www.jetconvert.com.au, and through related communications, support channels and service delivery systems.
      3. We take privacy and information security seriously. We handle personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth), and we seek to take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
      4. By providing personal information to us, using our websites or requesting our services, you acknowledge that your personal information will be handled in accordance with this privacy policy.
      5. We may update this privacy policy from time to time by publishing an updated version on our website. The updated version will apply from the date it is published.
    2. TYPES OF PERSONAL INFORMATION WE COLLECT
      1. The personal information we collect depends on how you interact with us, but may include:
        1. your name;
        2. your business name, job title, profession and employer details;
        3. your email address, telephone number, postal address and other contact details;
        4. country, location and time zone information relevant to service delivery and support;
        5. billing, transaction and payment-related information;
        6. information you provide when you contact us, request support, use online chat, complete forms, download resources, participate in surveys or otherwise communicate with us;
        7. information contained in source files, converted files, reports, attachments, correspondence and other materials provided to us in connection with our services, which may include personal information relating to you or other individuals;
        8. device, browser, IP address, log, usage, cookie and analytics information relating to your use of our websites and online services; and
        9. any other personal information which you or someone acting on your behalf provides to us, or which we are otherwise permitted or required by law to collect.
    3. HOW WE COLLECT PERSONAL INFORMATION
      1. We may collect personal information directly from you, from your organisation, from your accountant, bookkeeper or adviser, from software providers or integration partners, and from other third parties where lawful and reasonably necessary for our functions and activities.
      2. We commonly collect personal information when you:
        1. contact us through our website, by email, phone, live chat or social media;
        2. submit an enquiry, request a quote, book a call, or download one of our resources or checklists;
        3. upload a file or otherwise provide data to us for conversion;
        4. receive services, support or follow-up assistance from us;
        5. interact with our websites, communications, marketing campaigns or advertisements; or
        6. apply to work with us or provide services to us.
        7. Our services are intended for business use and are not directed to individuals under 18 years of age. We do not knowingly collect personal information directly from children.
      3. We also collect certain information automatically through cookies, pixels, server logs and similar technologies when you use our websites. This may include your IP address, browser type, referring pages, pages viewed, dates and times of access and similar website interaction data. You can adjust your browser settings to disable cookies, although doing so may affect website functionality.
      4. Personal information submitted through website forms, live chat, downloads, conversion uploads or support interactions may be stored within our CRM and operational systems for service delivery, support, relationship management and security purposes. 
      5. We may use analytics and similar tools to help us understand website traffic and user behaviour so that we can improve our websites, services and marketing.
    4. USE OF YOUR PERSONAL INFORMATION
      1. We may collect, hold, use and disclose personal information for the following purposes:
      2. In providing our services, we generally process personal information on behalf of our clients and in accordance with their instructions, although in some circumstances we may also collect, use or disclose personal information for our own operational, legal, security and business administration purposes as described in this privacy policy.
        1. to provide our services, including assessing files, performing conversions, quality assurance, delivery, support, troubleshooting, re-conversions and related communications;
        2. to verify your identity, authority and instructions and to communicate with you or your representatives;
        3. to administer our relationship with you, including invoicing, payment processing, record keeping and service administration;
        4. to operate, maintain, secure, monitor and improve our websites, systems, services and customer experience;
        5. to send service notices, operational updates, reminders, support information, security communications and other administrative messages;
        6. to send marketing, educational and promotional communications where permitted by law and subject to your opt-out rights;
        7. to comply with legal, regulatory, insurance, risk management and audit requirements, and to establish, exercise or defend legal claims;
        8. to investigate complaints, suspected misconduct, security incidents or unlawful activity; and
        9. to consider and process applications for employment or contractor engagement.
      3. If you provide us with personal information about another person, you must ensure that you are authorised to do so and that the individual has been informed that their personal information will be handled in accordance with this privacy policy.
      4. We do not verify the accuracy, completeness or lawfulness of personal information provided to us and rely on our clients and other persons providing personal information to ensure that such information is accurate, complete, up to date and lawfully provided.
    5. DISCLOSURE OF PERSONAL INFORMATION
      1. We may disclose personal information to third parties where reasonably necessary for the purposes described in this privacy policy, including to:
        1. our employees, contractors and related entities;
        2. cloud hosting, IT, security, communications, CRM, analytics and other technology service providers;
        3. payment processors, professional advisers, insurers, auditors and other business service providers;
        4. software providers and third-party platforms relevant to our services, such as Xero, MYOB and QuickBooks;
        5. customers, clients, advisers or representatives you authorise us to deal with; and
        6. courts, regulators, law enforcement agencies and other persons where required or authorised by law.
      2. As part of our conversion services, quality assurance checks may be carried out by Jet Convert personnel and by contractors engaged by us. Some of those contractors or service providers may be located outside Australia. We may also permit controlled remote access to uploaded data for those purposes. We take reasonable steps to require those recipients to handle personal information in a manner consistent with applicable privacy requirements.
      3. We may store data in Australia, including on cloud infrastructure located in Sydney, and we may permit access from other jurisdictions where our personnel, contractors or service providers are located, including New Zealand, the United States and other countries relevant to our operations.
      4. Where you or our client provide personal information to us for processing as part of our services, you acknowledge and consent to the disclosure of that personal information to overseas recipients as described in this privacy policy, including our overseas contractors and service providers.
      5. To the extent permitted by law, you acknowledge that we are not responsible for the acts or omissions of overseas recipients of personal information where that information is disclosed for the purposes described in this privacy policy or in connection with services requested by or on behalf of you or our client, although nothing in this privacy policy excludes any liability that cannot lawfully be excluded.
    6. DIRECT MARKETING
      1. We may use your contact details to send you newsletters, educational content, product updates, promotions and other marketing communications where permitted by law. You can opt out of marketing communications at any time by using the unsubscribe facility in the communication or by contacting us using the details below.
      2. Even if you opt out of marketing communications, we may still send you service-related and administrative communications where necessary.
    7. LINKS 
           1. Our websites may contain links to third-party websites or services. We are not responsible for the privacy practices           of those third parties and we encourage you to review their privacy policies before providing them with personal               information.
    8. SECURITY AND RETENTION
      1. We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. This includes access controls, secure systems, monitoring, process controls and information security practices proportionate to the information we hold. We maintain an ISO 27001 certified information security management system and complete regular penetration testing to help ensure the security of our systems and data.
      2. While we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage is completely secure and we cannot guarantee absolute security.
      3. We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, address support issues, comply with legal obligations, resolve disputes and enforce our agreements.
      4. Subject to any legal, regulatory or insurance retention requirements, uploaded conversion data is generally deleted, destroyed or de-identified approximately 3 weeks after completion of the Services in accordance with our data retention practices
    9. ACCESS AND CORRECTION
      1. If you would like to request access to personal information we hold about you, or request correction of that information, please contact us using the details below. We may need to verify your identity before acting on your request.
      2. In some circumstances, the law may permit or require us to refuse access. If that happens, we will provide you with written reasons where required by law.
    10. COMPLAINTS
      1. If you have a complaint about how we have handled your personal information, please contact us using the details below. Please include your name, contact details and details of the complaint. We will investigate the complaint and respond within a reasonable timeframe.
      2. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or another relevant privacy regulator in your jurisdiction.
    11. CONTACT US
      1. For further information about our privacy practices, to request access or correction, or to make a complaint, please contact us using the details below:
      2. Name: Jet Convert Pty Ltd
      3. Email: [email protected] 
      4. Postal address: PO Box 197, Noosa Heads, Queensland 4567, Australia
      5. Website: www.jetconvert.com 
      6. Our privacy policy was last updated on 25 May 2026.
        ISO 27001 Certification