As a condition of using this website, you agree to comply with and be subject to all of the following terms and conditions of use.
When placing an order with Jet Convert via the website or telephone, you confirm that all the details that you have provided are true and correct. When uploading a file for conversion you confirm that it has been created and activated by a licensed user.
Xero sponsors free conversions in some territories for some products. As at March 2018, Xero provides free conversions for
Jet Convert commits to a 3 or 5 business day turnaround time depending on the originating source file but makes best effort to have it back sooner. For many conversions the file is turned around within 24 hours. While our process is automated, we cannot tell ahead of time what data will cause the conversion time to be up to 3 or 5 days. It is due to how the data has been arranged in the originating desktop software. Our service level time of 3 or 5 days is to allow for the time to do manual Quality Assurance processes to make every conversion work. We would rather be absolutely accurate and provide a beautiful conversion.
We take all reasonable steps to ensure that the conversion service is provided to your expectation because your satisfaction is important to us. On rare occasions the file data prevents us from being able to completely deliver against our specifications. If this happens we will contact you and give you the option to cancel the conversion. Our service level is that we can convert 95% of the files submitted. Sometimes due to the data in the file we will recommend less transactions, or a balances only conversion.
Data issues that arise as a result of the conversion process will be rectified at no cost to you, or a full refund of any money paid if the problem cannot be resolved.
Note that we are unable to investigate data queries more than 2 months following a conversion due to post-conversion activity (new transactions, reconciliation, bank feeds etc) in the Xero org. You can always refer back to your Action Checklist to see if any of your queries can be answered here.
If accounting data queries exist that related to the following issues we reserve the right to charge for professional Xero accounting advice:
If we cannot complete your service to your satisfaction you are entitled to a full refund. This does not include any fixes you may have had done by a third party e.g. file size reduction or removal of negative inventory. There are no guarantees that we can convert files that have had external fixes applied.
We reserve the right to charge you the cost of conversion if the Xero subscription is cancelled within 30 days of delivery. Please make sure you send us the correct file for conversion.
If a paid fix has been applied to a conversion and you cancel before the conversion is complete we reserve the right to charge you for the fix, e.g. Mac fix, Verification error, Multiple Locations etc.
Coaching / Xero training
Coaching purchased and not used is not entitled to a refund. Coaching purchased will expire after 3 months from date of purchase. We require 24 hours notice to reschedule a coaching session otherwise that session will be forfeited.
Your contact name and email may be added to our mailing list for produce updates and educational emails. You can opt out of the emails at any time by selecting the “unsubscribe” link at the footer of the email.
Our conversion services are provided in good faith but Jet Convert does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the services provided, and all warranties and representations are hereby excluded to the extent permitted by law.
The contents of the website and other Jet Convert written communications do not constitute advice and should not be relied upon in making, or refraining from making, any decision.
To the extent permitted by law, Jet Convert hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of our services, or any action taken (or refrained from being taken) as a result of using these services.
Jet Convert may change these terms from time to time and so you should check these terms regularly. Your continued use of our website will be deemed acceptance of the updated or amended terms. For conversions, proceeding past the upload page by ticking Acceptance of Terms and Conditions deems acceptance of the current terms.