Terms & Conditions

As a condition of using this website, you agree to comply with and be subject to all of the following terms and conditions of use.

Ordering Jet Convert Services

When placing an order with Jet Convert via the website or telephone, you confirm that all the details that you have provided are true and correct. When uploading a file for conversion you confirm that it has been created and activated by a licensed user.

Pricing Policy

Xero sponsors free conversions in some territories for some products. As at March 2018, Xero provides free conversions for

  • USA: Quickbooks Desktop, Quickbooks Online, Sage 50 (Peachtree ) data conversion into Xero USA. The specific terms for the USA are here US: Terms and Conditions
  • Australia: Reckon, MYOB (some versions), Banklink  into Xero Australia. Here is the specific Xero Australia AU: Terms and Conditions.
  • Asia: MYOB (Asia versions). Here are the specific Xero Asia SG_HK: Terms and Conditions
  • Jet Convert provides additional premium services for a charge. (see our Pricing Page)
  • Some territories do not have free conversions.
  • Prices are subject to change without notice.
  • Note: Xero only sponsors one conversion per subscription.  There is a re-conversion fee for the same file.

 Delivery Time

Jet Convert commits to a 3 or 5 business day turnaround time depending on the originating source file but makes best effort to have it back sooner. For many conversions the file is turned around within 24 hours. While our process is automated, we cannot tell ahead of time what data will cause the conversion time to be up to 3 or 5 days. It is due to how the data has been arranged in the originating desktop software. Our service level time of 3 or 5 days is to allow for the time to do manual Quality Assurance processes to make every conversion work. We would rather be absolutely accurate and provide a beautiful conversion.

Conversion Guarantee

We take all reasonable steps to ensure that the conversion service is provided to your expectation because your satisfaction is important to us. On rare occasions the file data prevents us from being able to completely deliver against our specifications. If this happens we will contact you and give you the option to cancel the conversion.  Our service level is that we can convert 95% of the files submitted. Sometimes due to the data in the file we will recommend less transactions, or a balances only conversion.

Data issues that arise as a result of the conversion process will be rectified at no cost to you, or a full refund of any money paid if the problem cannot be resolved.

Note that we are unable to investigate data queries more than 2 months following a conversion due to post-conversion activity (new transactions, reconciliation, bank feeds etc) in the Xero org. You can always refer back to your Action Checklist to see if any of your queries can be answered here.

If accounting data queries exist that related to the following issues we reserve the right to charge for professional Xero accounting advice:

  • how historical data appears in the file uploaded for conversion
  • changes made in Xero following conversion or
  • not understanding how the data would convert.

 Refunds and cancellations

If we cannot complete your service to your satisfaction you are entitled to a full refund.

We reserve the right to charge you the cost of conversion if the Xero subscription is cancelled within 30 days of delivery. Please make sure you send us the correct file for conversion.

If a paid fix has been applied to a conversion and you cancel before the conversion is complete we reserve the right to charge you for the fix, e.g. Mac fix, Verification error, Multiple Locations etc.

Coaching / Xero training

Coaching purchased and not used is not entitled to a refund. Coaching purchased will expire after 3 months from date of purchase. We require 24 hours notice to reschedule a coaching session otherwise that session will be forfeited.

Privacy

Our respect for our customers’ right to privacy of their personal information is paramount. Jet Convert are currently exempt from certain requirements of the Privacy Act, but are fully committed to operating under the USA, Australian, New Zealand and Singapore Privacy Principles. These set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations. View our Privacy Policy for more information.

Your contact name and email may be added to our mailing list for produce updates and educational emails. You can opt out of the emails at any time by selecting the “unsubscribe” link at the footer of the email.

Limitation of Liability Disclaimer

Our conversion services are provided in good faith but Jet Convert does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the services provided, and all warranties and representations are hereby excluded to the extent permitted by law.

The contents of the website and other Jet Convert written communications do not constitute advice and should not be relied upon in making, or refraining from making, any decision.

To the extent permitted by law, Jet Convert hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of our services, or any action taken (or refrained from being taken) as a result of using these services.

Jet Convert may change these terms from time to time and so you should check these terms regularly. Your continued use of our website will be deemed acceptance of the updated or amended terms. For conversions, proceeding past the upload page by ticking Acceptance of Terms and Conditions deems acceptance of the current terms.