When accessing our Websites (www.jetconvert.com.au, www.jetconvert.com), Jet Convert will learn certain information about you during your visit. Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site, your IP address.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
Your contact name and email may be added to our mailing list for product updates and educational emails. You can opt out of the emails at any time by selecting the “unsubscribe” link at the footer of the email. If you would like us to remove your contact details from our marketing database please email [email protected]
Jet Convert will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
Collecting Personal Information
We do collect personal information about you, when you provide it, through various mechanisms on our website.
If you choose to interact with us via our Online Chat feature, we ask that you provide your name and email address. This information is collected via the Chat form, and stored in our Customer Relations Management software.
If you contact us from our website, you enter your name and email address into the form on our website. This information is collected via this form and stored in our Customer Relations Management software.
When you choose to download our Conversion Checklist, we collect your name and email via a form on our website. This information is stored in our Customer Relations Management software.
When you upload your accounting file for us to convert, you supply us with personal details including your name, country, phone number, email, profession, etc. This information is collected via the conversion form, and stored in our Customer Relations Management software. The personal data contained within your file is accessed in order to transfer it from one software to another. However, within 2 months of completing the conversion, we are removed from your Xero subscription and no longer store or have access to the data contained within your file.
Your Data may be accessed by contractors
As part of our conversion service data checks are performed by employees of Jet Convert and independent contractors to ensure that things have worked out. This part of our service may be performed by contractors engaged by Jet Convert that are located offshore (Overseas Recipients).
The data you upload to us is stored in Australia (on AWS Servers located in Sydney), and accessed by the Overseas Recipients to review the conversion using secure VPN connections. By providing us with your personal information and requesting our conversion service you consent to disclosure to the Overseas Recipients for this purpose. The Overseas Recipients have all signed confidentially agreements to not share any data. They have worked with us for many years and are reliable and loyal in treating the data with the utmost respect. If you do not want your data being accessed by people outside Australia, you should not upload files to us or use this service.
A Special Note About Children
Children are not eligible to use our web site and services and we ask that minors (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this site only in conjunction with permission and guidance from your parents or guardians.
How Do We Protect Your Information and Secure Information Transmissions
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our Web site may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information is never transmitted via email. Jet Convert may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users, Jet Convert uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
If you have questions about deleting or correcting your personal data, or what information we hold about you, please contact our support team at [email protected].
If you believe your personal information has been mishandled, please direct complaints to [email protected].
If you have made a complaint and believe that it was not handled adequately, you may contact the Office of the Australian Information Commissioner (OAIC). Their email can be found below.
Office of the Australian Information Commissioner
GPO Box 5218, Sydney, NSW 2001 Australia
Email: [email protected]
PO Box 197, Noosa Heads, QLD 4567 Australia
Email: [email protected]